Terms of service.

Registration:


Clients are required to provide adequate contact details. This will enable us to communicate with you effectively.
Using the form when booking, we will ask you to provide us with your postal address, e-mail, landline and mobile numbers.
We will only use these to contact you with regard to tuition and will never pass them on to someone else unless you request for us to do so or where we are required by law.
You will be required to confirm below that you have read our terms and conditions before commencing tuition.


Payment


Online & face to face lessons:
Available lessons are confirmed at time of booking and payment in advance will reserve a single lesson.
Students are expected to attend all booked lessons during term time unless we have informed you that there will be no tuition that week, or if you have informed me at least one week prior to the beginning of the term that you cannot attend on a particular date.


If the student is unable to give advance notice of 48 hours to confirm the cancellation of a booking, the session will be non-refundable. This includes sessions bought in packages.


Late Payment
Payment is due prior to lessons commencing.
Where payment remains outstanding, the tutor reserves the right to place lessons on hold until full payment is made. Paused lessons will remain chargeable to reserve the lesson time.
A late payment fee of £15 is charged for any invoice overdue by more than 14 days to cover the cost of administration, with a further late payment charge of 8.75% per calendar month for the duration of non-payment.


Time Keeping


Clients are responsible for attending tuition on time, and lessons will end at the designated time to enable the class to have their full lesson. If you attend the sessions late, you will not be reimbursed or refunded and will be turned away. We request for you to log on or turn up to the session a 10-15 minutes earlier to resolve any technical issues, which will also give you time to contact the tutor to reschedule with the tutor if given enough advance notice. If advance notice before the session has not been given, the session will be non-refundable. Any notice of less than 15 minutes before the session commencing will not be refunded. This include sessions bought in packages.


It is also important when picking up the child you are on time. If you are continuously late picking up your child, the tutor has the right to turn you away from booking further sessions for your child. You will not receive a refund for late sessions. Please ensure if someone else is picking up your child that you have called or messaged to inform the tutor.


If you wish to speak to your tutor in detail, about your child’s progress then please do email or call the tutor.

Booking of Lesson Times


All lessons are booked using the GMT / BST time zone at the time of booking. Where students reside internationally, it is the expectation that the lesson time shall remain at the UK time.
Eg. Where a 9 am lesson is booked in BST, after daylight savings, this shall remain at 9 am GMT.


Changes to Lesson Times


Where regular lessons are booked, the agreed time will be reserved. Adjustments to the agreed lesson time may be made by the tutor. Adjustments to times are at the discretion of the tutor and are subject to lesson availability. If the tutor has to cancel or delay a session, the person who booked the session will be notified with a new time and date.


Behaviour
Parents are responsible for ensuring that their children know how to behave appropriately whilst online. Abusive, discriminatory or disruptive behaviour towards tutors and/or other students will not be accepted and will be removed from the class immediately.


We reserve the right to cancel any bookings for students whose behaviour is unacceptable, or where abusive language is used by either parent or student. Whilst this is highly unlikely, you will, of course, receive a refund for outstanding sessions if we need to enforce this.


Student Progress Feedback


If your child has face-to-face tuition, we regularly give feedback to the parent collecting the student at the end of each lesson upon collection.

If your child has online lessons, then we will provide regular short feedback if requested through email.

We are not responsible for booking your children for exams or entry exams of the 11 plus; it will be your responsibility solely.

We can not guarantee your child will pass the 11 plus entry exam, SATs exam or their GCSEs.


Special Requests
We reserve the right to charge for special requests. Examples include:


• the completion of a form/questionnaire for educational psychologists /other education professionals
• a formal written report regarding student progress
• countersigning passport applications by our teachers/tutors


COVID DISCLAIMER

COVID-19 is extremely contagious and can spread from person-to-person in an airborne manner or from touching shared items and then touching the face.

The UK government & health agencies recommend social distancing and have, in many locations and venues stipulated strict guidelines to operate safely.

We have put in place preventative measures to reduce the spread of COVID-19; however, we cannot guarantee that you will not become infected with COVID-19.

11+ Mock Exam

By booking an 11+ mock exam with KK Tuition, you agree to the following terms and conditions. These ensure fairness, integrity, and compliance with copyright and exam standards.

1. Mock Exam Content & Accuracy

  • Our mock exams are designed to reflect the format and style of the GL Assessment 11+ exam.

  • These are NOT actual exam questions from GL Assessment or any other official test provider. Instead, they are independent questions created to help students prepare effectively.

  • We cannot guarantee that any question type, topic, or difficulty level in our mock exams will appear in the real 11+ exam.

2. Non-Refundable Policy

  • All mock exam bookings are non-refundable once purchased.

  • If a student is unable to attend, we may offer an alternative date at our discretion, but this is not guaranteed.

3. Copyright & Exam Paper Retention

  • Mock exam papers remain the property of KK Tuition and are protected by copyright.

  • Parents and students will not receive the physical or digital exam papers after the test.

  • This policy prevents unauthorized distribution and ensures fairness for future students.

  • However, parents will receive detailed feedback and a performance breakdown to understand their child’s strengths and areas for improvement.

4. Fair Exam Conditions

  • The mock exams will be conducted under strict exam conditions to provide an accurate test experience.

  • Students must arrive on time; late arrivals may be allowed to sit the exam, but additional time will not be given.

  • Any form of cheating, copying, or disruptive behavior will result in removal from the exam, and no refunds will be issued.

5. Results & Feedback

  • Mock exam results will be provided within a specified timeframe after the test.

  • Results should be used as a preparation tool and not as an absolute predictor of 11+ success.

  • Feedback will include scores, rankings (if applicable), and key areas for improvement, but we do not provide individual papers for review.

6. Data Protection & Privacy

  • All student information will be kept confidential and used only for exam processing and feedback purposes.

  • We do not share personal data with third parties.

7. Liability Disclaimer

  • While we strive to offer high-quality mock exams, KK Tuition is not responsible for any student’s actual 11+ exam results or admissions outcomes.

  • Our mock exams are preparation tools and do not guarantee entry into any specific school.

8. Amendments to Terms

  • KK Tuition reserves the right to amend these terms at any time to ensure fairness, compliance, and continuous improvement of our services.

  • Parents and guardians are responsible for regularly reviewing the latest terms and conditions before booking a mock exam.

  • The most up-to-date terms will always be published on our official webpage:
    👉 https://www.kktuitionservice.co.uk/terms-of-service-1

  • By booking a mock exam, you confirm that you have read, understood, and agreed to these terms, including any future updates.

    9. Medical Responsibility & Emergencies

    • Parents/guardians are fully responsible for disclosing any medical conditions, allergies, or special requirements that may affect their child during the mock exam.

    • It is the parent’s responsibility to determine whether their child is fit to attend the exam. KK Tuition staff are not medical professionals and cannot assess a child’s medical fitness.

    • In the event of a minor medical issue, our first response will be to contact the parent/guardian using the details provided at registration.

    • In the case of a serious medical emergency, KK Tuition reserves the right to call 999 for emergency services if deemed necessary. If we are unable to reach a parent or if the situation requires urgent action, we will prioritize the child’s safety and well-being.

    • KK Tuition is not liable for any pre-existing medical conditions, allergic reactions, or incidents that arise during the mock exam. Parents accept full responsibility for any medical needs their child may have.

 

Disclaimers

By agreeing to the T&C, you acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 by attending the Nishkam Centre and Thath Gurdwara and that such exposure or infection may result in injury, ill health and even death.

You understand that the Nishkam Centre cannot be held liable for any exposure to the COVID-19 virus caused by any misinformation I provide or is provided on my behalf.

You understand that the risk of becoming exposed to or infected by COVID-19 at Nishkam Centre and Thath Gurdwara may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Nishkam Centre employees, volunteers, agents, representatives, and other members.

You voluntarily agree to assume all of the foregoing risks (not just COVID) and accept sole responsibility for any injury to yourself and the student signed up and anyone booked on (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that you may experience or incur in connection with your attendance at the Nishkam Centre or Thath Gurdwara and under KK Tuition’s Services.

On your behalf, and on behalf of your partner and household, you thereby release covenant not to sue, discharge, and hold harmless Nishkam Centre, Thath Gurdwara and KK Tuition Service, its employees, volunteers, agents, representatives, and other members from the claims, including all liabilities, actions, damages, costs, or expenses of any kind arising out of or relating thereto.

You understand and agree that this release includes any claims based on the actions, omissions, or negligence of Nishkam Centre, Thath Gurdwara and KK Tuition Service its employees, volunteers, agents, representatives, and other members, whether a COVID-19 infection occurs before, during, or after participation in any of the Nishkam Centre.

No session whether in person or online sessions will be refunded to personal opinion of the quality of the session. If a session has been delivered to a student no refund will be made due to personal reasons or opnions.

Reminder we can not guarantee your child will pass the eleven plus exam. We only offer a tutoring service to support our students with developing knowledge and skills to use for the eleven plus exam.